Frequently Asked Questions

Everything you need to know about our gear and services

What is the best way to clean my Kånken backpack?

To maintain the Vinylon F material, we recommend hand-washing your Kånken in lukewarm water using a soft brush or sponge and mild detergent. Do not put it in the washing machine.

How do I apply Greenland Wax to my G-1000 garments?

Apply the wax in thin, even layers by rubbing the bar against the fabric. Use a hairdryer or iron on low heat to melt the wax into the fibers for enhanced wind and water resistance.

What is your shipping policy for international orders?

We offer standard and express shipping to most countries. Delivery times typically range from 3-7 business days depending on your location and selected shipping method.

Can I return an item if it doesn't fit?

Yes, we accept returns within 30 days of purchase, provided the items are in their original condition with all tags attached. Please use our online portal to initiate a return.

Are Fjällräven products covered by a warranty?

We offer a limited lifetime warranty that covers manufacturing defects in materials and workmanship. This does not cover normal wear and tear or damage caused by improper care.

How can I ensure I am buying an authentic Fjällräven product?

To guarantee authenticity, only purchase from our official website or authorized retailers. Look for the unique hologram or QR code on the inner care label of newer products.